News
Can Flowplant Service Equipment We Didn’t Build?
Your Most Frequently Asked Service Questions Answered
Everything You Need to Know About Servicing, Repairs, Maintenance and Technical Support
We get told the same thing over and over again – “Flowplant only service Flowplant equipment”.
Actually, that’s not the case at all! In the past few months, we have serviced equipment from Aquila and Robojet across our 3 sites.
Why you ask? Well, our service department regularly supports customers with fault finding, repairs, servicing and maintenance across a wide range of high-pressure pumping and water jetting equipment.
The aim isn’t to keep our units working, it’s to keep you on the road.
To blow away the cobwebs and help you understand our new and improved service offering we thought we would compile this FAQ guide covering everything we offer from routine maintenance to breakdowns and support.
Have a quick read and discover how we can help you with your equipment.
Can Flowplant Service Equipment It Didn’t Manufacture?
Yes.
Many customers are surprised to learn that we regularly service, repair and troubleshoot equipment from other manufacturers.
Our engineers have decades of experience working with:
- High-pressure water jetting equipment
- Pump systems
- Drain jetters
- Industrial cleaning systems
- Custom-built high-pressure units
In many cases, customers approach us after struggling to find a support partner willing to investigate complex issues.
Our focus is simple: helping keep equipment operating safely, efficiently and reliably.
How Often Should High-Pressure Equipment Be Serviced?
The answer depends on usage, operating environment and equipment type but our Service manager, Michael Ray, says you should service your equipment annually.
Waiting for something to go wrong is rarely the most cost-effective approach.
Annual servicing will enable you to:
- Identify emerging issues
- Reduce unexpected downtime
- Improve reliability
- Extend equipment life
- Maintain operational efficiency
If your equipment gets a lot of use, consider booking onto our annual service list to ensure operational efficiency and reduce wear and tear on key components.
What Are the Most Common Causes of Equipment Failure?
Most major breakdowns begin as relatively minor issues that if left unchecked can escalate into bigger problems.
Some of the most common causes include:
- Poor filtration
Contaminated water can quickly damage pumps and valves, check your inlet filter daily to help prevent this kind of damage.
- Worn hoses and fittings
Small defects develop into larger failures if left unchecked, ensure you check your reels daily if possible, weekly at the very least.
- Delayed servicing
Routine maintenance may identify problems long before they become expensive repairs, it may seem like a big cost but it will save you money long term.
- Pressure loss issues
Unexpected drops in performance can indicate wear, restrictions or component failure, we find this is often due to levels of fluid or contamination in the pump.
Early diagnosis of common faults is the difference between a minor repair and a major rebuild.
What Happens During a Service?
A professional service is much more than a quick inspection, engineers will thoroughly test a unit and carry out oil changes, fluid checks and thorough inspections.
Our services typically include:
- Safety inspections
- Hose and fitting assessments
- Pump inspections
- Filter checks
- Pressure testing
- Component replacement
- Operational performance checks
- Fault diagnosis
We aim to identify issues before they impact your daily operations, early diagnosis helps reduce the long term costs of replacing damaged parts.
Can You Help If We’re Experiencing Pressure Loss?
Absolutely.
Pressure loss is one of the most common issues reported by operators.
Potential causes include:
- Blocked inlet filters
- Worn nozzles
- Hose restrictions
- Air ingress
- Pump wear
- Valve problems
Our engineers can often help identify likely causes over the phone before the equipment even arrives at the workshop, saving valuable time and reducing disruption.
Is Preventative Maintenance Really Worth It?
In our experience, yes.
Reactive repairs are almost always more expensive than planned maintenance.
Preventative maintenance helps organisations to:
✅ Reduce downtime
✅ Improve equipment reliability
✅ Lower long-term repair costs
✅ Plan maintenance around operational schedules
✅ Maximise return on investment
The best time to address a problem is before it affects operations.
Do You Only Offer Workshop Repairs?
No.
Flowplant’s support goes beyond workshop servicing.
Customers can access:
- Technical advice
- Fault finding support
- Service planning
- Equipment inspections
- Spare parts assistance
- Repair services
We aim to support you to get the most out of your equipment and extending its operational life as long as possible.
When Should I Book my Annual Service?
Ideally before peak operating periods.
Booking an annual service allows our engineers to identify wear, replace critical components and ensure equipment is prepared for the demands ahead.
Many of our customers are now moving towards planned annual servicing programmes rather than waiting for equipment failures to occur.
Why Preventative Maintenance Is Becoming More Important
Across the industry, maintenance strategies are changing.
Operators are increasingly recognising that unexpected downtime is often far more costly than routine servicing.
A planned maintenance approach provides:
- Greater operational confidence
- Improved equipment availability
- Better reliability
- More predictable maintenance costs
Most importantly, it helps ensure equipment is ready when it’s needed most.
Need Advice? Talk to the Flowplant Service Team
Whether you operate a Flowplant machine or equipment from another manufacturer, our experienced engineers are on hand to help.
From annual servicing and fault finding to technical support and repairs, we’re committed to keeping your equipment working safely, efficiently and reliably.
Contact the Flowplant Service Team today to discuss your servicing requirements: service@flowplant.com or on 01722 327 424 or for further information visit our Servicing Page.
